Frequently Asked Questions

Browse our collections or Build Your Circle on the website, add your selections to the cart, and complete checkout. After placing your order, you will be guided to send your order details via WhatsApp so our team can confirm it.

We currently accept bank transfers only. Card payments will be introduced when our online payment gateway is live. Your available options are shown at checkout.

Yes, you can use guest checkout. But creating an account makes things easier: you’ll be able to save your addresses, track your orders, and enjoy a faster checkout for future weekend batches. Registered users are also recognized as familiar customers, which means your orders are counted toward future discounts and special offers. It’s our way of appreciating those who shop with us regularly.

Some orders placed this way are often cancelled midway. As a brand, we value reliability and accountability: both for you and for us. By focusing on secure prepaid options, we ensure that every order is handled with care and delivered exactly as promised, giving you the best possible experience.

We deliver on Saturday. Orders are prepared on Friday in small handcrafted batches, so every cookie reaches you fresh for the weekend.

Orders placed on or before Thursday evening are included in the upcoming Saturday delivery batch. Orders placed after Thursday evening are scheduled for the following Saturday.

We deliver across selected localities around Kandy. Available delivery areas and fees are shown during checkout when you choose your delivery location.

The delivery fee is fixed at LKR 350 for all orders within our service area. This amount will be shown at checkout before you confirm your order, so you’ll always know the cost upfront.

Your delivery is assigned to the next available Saturday batch based on when you order. The suggested delivery date is shown during checkout.

The Special Edition Collection is all about luxury gifting. It features premium, specially curated packaging: perfect for occasions like dinners, celebrations, or thoughtful presents. You can mix and match your favorite cookies (except butter cookies) into this elegant gift set. Meanwhile, Build Your Circle is designed for everyday enjoyment, letting you combine cookie flavors into flexible bundles ideal for families or casual weekend treats. The Butter Cookie Collection focuses solely on our classic butter cookies, celebrating their timeless taste.

Yes, with Build Your Circle collections. Signature Collections are curated as fixed bundles to preserve their editorial presentation and gifting experience.

Our website is collection-focused, designed around curated bundles and weekend batches. Individual flavours are available within Build Your Circle and selected collection formats.

Every batch is handcrafted to order. We do not hold large ready-made stock — cookies are baked fresh in small weekly batches for Saturday delivery.

No. Our cookies are made with quality ingredients in small batches. We focus on freshness, craftsmanship, and flavour, not mass-production shelf life.

Ingredient details are available on individual product pages in our cookie catalogue. If you have allergies or dietary concerns, please contact us before ordering.

Absolutely. Our Signature Collections are designed for gifting. Include your message and delivery details at checkout, and we will handle your order with care.

Yes. We offer catering packages for celebrations, gatherings, and special occasions. Visit our Catering section or contact us to discuss your event requirements.

For catering enquiries or special requests, contact us by phone or email. We are happy to guide you on quantities, collections, and delivery timing.